RETURNS / EXCHANGE

Return & Exchange Policy

All holsters and products are made to order. Due to the custom nature of our products, returns or exchanges are not accepted.

We will only accept a return or exchange if:

• The product has a manufacturing defect, or
• An error was made by our company (such as incorrect model, color, or configuration compared to the original order).

Important Notes

• Claims must be submitted within 30 days of delivery.
• Products must be unused and unmodified, in resellable condition, and returned in their original packaging.
• Proof of purchase and photos of the issue may be required for review.
• We reserve the right to inspect the item before approving any replacement or correction.
• If an exchange or replacement is approved, it will be like-for-like only (e.g., a black holster will be replaced with a black holster of the same model and configuration).

If an approved defect or mistake is confirmed, we will repair, replace, or correct the item.

To File a Claim

For questions or to report an issue, please email us at info@pinnacleconcealment.com along with your name, phone number, email address, order number, and the nature of your request. We respond to all inquiries within the day on business days.