Quick Ship holsters are made in advance and ready to ship. They can be returned within 30 days of delivery if they are unused, unmodified, and in new, resellable condition. Return postage is paid by the customer.
Custom orders are made to order, so they are final sale and cannot be returned or exchanged, except in the cases below.
We will accept a return or exchange on any order if:
The product has a manufacturing defect, or
An error was made by our company (such as incorrect model, color, or configuration compared to the original order).
Important Notes
Claims must be submitted within 30 days of delivery.
Products must be unused and unmodified, in resellable condition, and returned in their original packaging.
Proof of purchase and photos of the issue may be required for review.
We reserve the right to inspect the item before approving any replacement or correction.
If an exchange or replacement is approved, it will be like-for-like only (e.g., a black holster will be replaced with a black holster of the same model and configuration).
If an approved defect or mistake is confirmed, we will repair, replace, or correct the item.
To File a Claim
For questions or to report an issue, please email us at info@pinnacleconcealment.com along with your name, phone number, email address, order number, and the nature of your request. We respond to all inquiries within the day on business days.
