Shipping Insurance is optional but strongly recommended. Pinnacle Concealment is not responsible for packages that are lost, stolen, or damaged during transit, as these events are beyond our control.
For a small additional fee, our Quick Claim Shipping Insurance provides added protection by covering the replacement of insured items that are lost or damaged while in transit.
Damaged Packages
If your insured item arrives damaged, please contact us and return the damaged product for evaluation. Once the claim is approved, we will manufacture a replacement.
Lost / Undelivered Packages
If your insured package has not been delivered, please wait 14 days after the carrier's estimated delivery date before opening a claim. Once the carrier confirms the package is lost, we will begin manufacturing your replacement.
Because all of our products are made to order, replacement items cannot be shipped immediately. Approved replacements are placed into our production schedule, and depending on our current workload, replacement lead times are typically 1–3 weeks.
Coverage Per Item
Quick Claim Shipping Insurance applies per individual item, not per order. If your order contains multiple products, shipping insurance must be purchased separately for each item you wish to insure. For example, if your order contains two products but insurance is purchased for only one, only the insured product is eligible for replacement under this policy.
Stolen Packages After Delivery (Porch Piracy)
Shipping Insurance covers packages that are lost or damaged while in transit. It does not cover packages stolen after the carrier has confirmed delivery ("porch piracy"). Because we cannot independently verify or substantiate claims of theft after delivery, these incidents are specifically excluded from coverage. Once a package has been marked as delivered by the carrier, Pinnacle Concealment assumes no liability for theft occurring after delivery. Customers concerned about package theft should consider shipping to a secure location, such as a workplace, UPS Customer Center, or other monitored delivery location.
By placing an order, you acknowledge and agree to our policies. If you do not agree with them, please do not purchase our products.
